Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace the physical item.

Check out our handy list below to determine if you are eligible for a replacement.

OUR RESPONSIBILITY

Somewhere along the way we made a mistake. Not to worry though! If any of the following occur, we will take care of it for you.

Faulty Product: If the product has a manufacturing defect.

Wrong Item Sent: If we send you the wrong garment, color or size.

YOUR RESPONSIBILITY

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, its up to you to sort things out and unfortunately we cannot replace or refund your item.

Ordered Wrong Size or Wrong Product: You ordered wrong size.

Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

Unsatisfied with Your Custom-Made Product (e.g. Custom Portrait): If you are not completely satisfied with you custom product, you can request minor changes via feedback form on your order page. We offer one round of revisions. So please, in case you want changes, list them all in one e-mail.
Custom-made products are non-refundable. We do not accept returns, exchanges or cancellations.

REPLACEMENT REQUEST INSTRUCTIONS

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem – If the problem is print size, please use a ruler.

2. Send an email with the subject line “Order # [YourOrderNumber] Replacement Request” to hello@dev.junarita.com

Please include the following:

– The photo(s)
– A specific description of the issue
– The Order Number – If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 3 business days. You MUST Contact us by email to initiate the Refund Process – Refunds will Not be granted if you return an item to us without notification first.***

Refunds are not granted due to longer than expected shipping/processing times. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

Our policy lasts 14 days after item has been delivered. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. We only replace or refund items if they are defective or damaged.

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge.

Our policy lasts 14 days after item has been delivered. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. We only replace or refund items if they are defective or damaged.

Refunds will ONLY be granted for items received damaged. Refunds are not granted due to longer than expected shipping/processing times.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered.

Designed by Universe is not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

– Gift cards
– Personal Care and Health and Beauty Products are FINAL SALE only – No Refunds or Returns permitted.

RETURN PROCESS

To request a refund, please email your request to hello@dev.junarita.com. In your email the following information MUST be included:

– a receipt or proof of purchase
– an explanation in detail why you require a refund including pictures if the item is defective.
– a phone number where you can be reached if require further information about the item.

Refunds will NOT be granted for the following items:

– Any item not in its original condition, is damaged due to misuse or missing parts from the original condition for reasons not due to manufacturing error.
– Any item that is returned more than 30 days after delivery.

Once we have received sufficient information to complete the return, we will provide our return shipping address by email to the original purchaser. Your item will be inspected by Designed by Universe once received to confirm validity of the claim. A refund will only be granted after the inspection is completed.

Please do not send your item back to the manufacturer. They will not provide a refund.

REFUND SHIPPING

To return your product, please email hello@dev.junarita.com and we will provide instructions on completing your return. Our return shipping address will be provided at this time.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance. Due to external circumstances beyond our control, we cannot guarantee that we will receive your returned item.

REFUND/RETURN CONFIRMATION

Once your return is received and inspected by Designed by Universe, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dev.junarita.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.